Frequently Asked Questions.
Most Frequesnt questions asked by our beloved customers
Our Products
Yes! Our diamonds are 100% natural. They do not undergo any form of modification such as enhancement of color or clarity.
Absolutely. Each item is made with high-quality diamonds that are conflict-free. This means that they are obtained and distributed through ethical means.
GIA Certificates are available mostly for our engagement rings with whole diamond .30ct and above. Certificate of guarantee for other items are available upon request.
Personalization
Of course! You may reach out to us via Instagram @maniladiamondstudio and we will be delighted to help bring your ideas to life. We offer engraving services as well.
You may refer to the sizing charts available in our Shop. To see the actual products, you may visit us in the following locations:
Shangri-La Plaza
2nd level, (Styled Store) East Wing, Shangri-La Plaza, Mandaluyong City
SM Megamall
2nd level, Building A, SM Megamall, Mandaluyong City
Ayala Malls Manila Bay
2nd level, Filipino Village, Ayala Malls Manila Bay, Pasay City
SM Southmall
Ground floor, SM Southmall, Las Pinas City
Unimart at Capitol Commons
Basement level, Pasig City
Product Care
Each item is delicate and precious. You may wash them with dishwashing soap and warm water and use a soft bristled brush, rinse in clean water and pat dry. Kindly ensure to keep them from harsh chemicals such as perfume, lotion and detergents.
Jewelry Care Tips:
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Protect your jewelry from scratches, chemicals, extreme and sudden change in temperatures.
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Avoid spraying perfume directly on jewelry.
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Take care when using lotions and creams as they may cause damage to the jewelry.
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Safely store it in a pouch or box to avoid scratches and damage
Yes. Visit MANILA GOLDSMITHS at SM Megamall, Building A, 5th floor so we can have a look. Please note that while we would love to ensure your jewelry is in its best condition perpetually, the extent of repair would depend on the cause and state of the item.
Purchase Process
You may order online through our official Instagram @maniladiamondstudio and Facebook Manila Diamond Studio, you may also visit our Shop and place your order via secure checkout page, completely hassle-free. You may also register for an account in our Login page for faster transactions and order tracking.
Absolutely! You may visit us in the following locations:
Shangri-La Plaza
2nd level, (Styled Store) East Wing, Shangri-La Plaza, Mandaluyong City
SM Megamall
2nd level, Building A, SM Megamall, Mandaluyong City
Ayala Malls Manila Bay
2nd level, Filipino Village, Ayala Malls Manila Bay, Pasay City
SM Southmall
Ground floor, SM Southmall, Las Pinas City
Unimart at Capitol Commons
Basement level, Pasig City
For online purchases, you may pay via bank transfer, Paypal or debit/credit card. Please rest assured that your information is secure with us.
In case you wish to cancel or change your order, you may email us at info@maniladiamondstudio.com within 24 hours from placement of order.
Rest assured that all items are properly inspected and in good condition before dispatch. However,
Manila Diamond Studio will only accept return and exchange within 7 days after purchase if the item is proven to be defective upon receipt. Items without the official receipt are not acceptable.
Clients cannot demand the return, exchange or refund of the item/s sold without any valid and lawful cause or by a mere change of heart.
Items for exchange must be of the same or higher value as the item being returned.
Certainly. You may reach out to us via the Contact Us page so we can have a look at your item. You will only need to cover any materials costs to be incurred; labor is free of charge.
Delivery
Yes! We deliver worldwide. Subject to Duties & Taxes depending on the receiving state and must be shouldered by the client.
Nationwide Shipping is free!
International shipping cost will vary per location and is calculated upon checkout. Please take note of any relevant Duties and Taxes before placing your order.
For real-time checking, you may create an account via our Login page before placing your order. Alternatively, you may send us a message via our Contact Us page and we will get back to you within 24 hours with the status of your purchase.
Certainly. All items are insured during transit.
Others
You may send us a message via our Contact Us page.